{"id":203,"date":"2026-03-10T11:07:28","date_gmt":"2026-03-10T02:07:28","guid":{"rendered":"https:\/\/hub-clinic.tokyo\/en\/?page_id=203"},"modified":"2026-03-31T09:31:38","modified_gmt":"2026-03-31T00:31:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/hub-clinic.tokyo\/en\/faq\/","title":{"rendered":"FAQ \u2013 Frequently Asked Questions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here are answers to the most common questions we receive from patients. If you have a question that is not listed below, please call us at <a href=\"tel:+81-3-6261-7070\">03-6261-7070<\/a> or use our <a href=\"https:\/\/travelershospital.com\/patient-form\/?utm_source=hub-clinic.tokyo&#038;utm_medium=partner_seo&#038;utm_campaign=faq&#038;th_ref=cta_bottom\">online booking form<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need an appointment?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Tokyo Hub Clinic operates <strong>by appointment only<\/strong>. This ensures that each patient receives dedicated time with the doctor and avoids any waiting. Walk-ins cannot be accommodated. Please call <a href=\"tel:+81-3-6261-7070\">03-6261-7070<\/a> or <a href=\"https:\/\/travelershospital.com\/patient-form\/?utm_source=hub-clinic.tokyo&#038;utm_medium=partner_seo&#038;utm_campaign=faq&#038;th_ref=cta_bottom\">book online<\/a> to schedule your visit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What languages are spoken at the clinic?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All consultations are conducted in <strong>English<\/strong>. Our medical staff can communicate fluently in English, so you do not need to bring a translator or worry about language barriers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do you accept insurance?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We accept <strong>Japanese national health insurance (NHI)<\/strong>, which covers 70% of medical costs for enrolled patients. We also accept <strong>travel insurance<\/strong> \u2014 please bring your policy documents to your appointment. For patients without insurance, self-pay is available at reasonable rates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where is the clinic located?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are located at <strong>Hotel New Otani Garden Court 2F, 4-1 Kioicho, Chiyoda-ku, Tokyo<\/strong>. The nearest stations are Akasaka-mitsuke Station (Ginza Line \/ Marunouchi Line) and Nagatacho Station (Yurakucho Line \/ Hanzomon Line \/ Namboku Line), both a short walk away. Look for the Garden Court entrance of Hotel New Otani and take the elevator to the 2nd floor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What conditions do you treat?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We specialize in three main areas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Psychosomatic Medicine<\/strong> \u2014 stress, anxiety, depression, insomnia, panic disorder, adjustment disorder, burnout<\/li>\n<li><strong>Internal Medicine<\/strong> \u2014 cold and flu, allergies, gastrointestinal issues, hypertension, diabetes, general health concerns<\/li>\n<li><strong>Men&#8217;s Health<\/strong> \u2014 andropause (male menopause), hormonal imbalances, fatigue, decreased libido<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I book an appointment?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can book an appointment in two ways:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Phone:<\/strong> Call <a href=\"tel:+81-3-6261-7070\">03-6261-7070<\/a> during business hours<\/li>\n<li><strong>Online:<\/strong> Use our <a href=\"https:\/\/travelershospital.com\/patient-form\/?utm_source=hub-clinic.tokyo&#038;utm_medium=partner_seo&#038;utm_campaign=faq&#038;th_ref=cta_bottom\">online booking form<\/a> at any time<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Appointments are available 24 hours. We will confirm your booking and provide any pre-visit instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How much does it cost without insurance?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For self-pay patients (no insurance):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initial consultation:<\/strong> approximately 10,000\u201315,000 JPY<\/li>\n<li><strong>Follow-up visit:<\/strong> approximately 5,000\u20138,000 JPY<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Costs may vary depending on tests, prescriptions, and treatments required. We will explain all costs before proceeding with any treatment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should I bring to my appointment?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please bring the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid <strong>photo ID<\/strong> (passport or residence card)<\/li>\n<li>Your <strong>health insurance card<\/strong> (if you have Japanese NHI)<\/li>\n<li><strong>Travel insurance documents<\/strong> (if applicable)<\/li>\n<li>A list of any <strong>current medications<\/strong><\/li>\n<li>Any relevant <strong>medical records<\/strong> or test results<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Is my visit confidential?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely. We take patient privacy very seriously. Our appointment-only model means you will not encounter other patients in the waiting area. All medical records are handled in strict accordance with Japanese medical privacy laws and international standards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can you provide medical documents in English?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We can provide medical certificates, referral letters, prescriptions, and other documentation in English. If you need a medical certificate for your employer, school, or insurance company, please let us know during your appointment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/en\/how-to-see-doctor-tokyo\/\">How to See a Doctor in Tokyo<\/a><\/li>\n\n\n<li><a href=\"\/en\/health-insurance-japan-expats\/\">Health Insurance in Japan for Expats<\/a><\/li>\n\n\n<li><a href=\"\/en\/book-doctors-appointment-japan\/\">How to Book a Doctor&#8217;s Appointment<\/a><\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Here are answers to the most common questions we receive from patients. If you have a question that is not listed below, please call us at 03-6261-7070 or use our online booking form. Do I need an appointment? Yes. Tokyo Hub Clinic operates by appointment only. This ensures that each patient receives dedicated time with [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"swell_btn_cv_data":"","footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/pages\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":5,"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/pages\/203\/revisions"}],"predecessor-version":[{"id":517,"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/pages\/203\/revisions\/517"}],"wp:attachment":[{"href":"https:\/\/hub-clinic.tokyo\/en\/wp-json\/wp\/v2\/media?parent=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}